Terms of Service

We provide AI-powered automation services for businesses, known as the “AI Employee” suite. It includes features that correspond to the roles of marketing, front desk, sales assistant, administration and account management, such as AI conversations, SMS, email, voice, customer management, automated follow-up, bookings, payments, review management and a dashboard, together with set-up tutorial videos.

“AI Employee” is the name we give to groups of product features. AI Employees are not human employees, and nothing in these Terms creates an employment relationship.

The service is self-service: you set up and activate the features yourself by following our tutorials. We grant you a non-exclusive, non-transferable right to use the service during your subscription. The service and its inclusions are as described on our website at the time of purchase. We may update or change the service on reasonable notice.

You must be at least 18 years old and have the authority to enter into a binding agreement on behalf of yourself or your business.

3.1 Free trial. New customers receive a 14-day free trial. A valid payment method is required to register. We do not charge a subscription fee during the trial.

3.2 Conversion to a paid subscription. When the trial ends, your paid subscription starts automatically and we will charge the first subscription fee to your payment method, unless you notify us that you wish to cancel before the trial ends, in accordance with Section 7.

3.3 Monthly billing and auto-renewal. Subscriptions are billed monthly and renew automatically at the end of each billing period. You authorise us to charge your payment method on each renewal date.

3.4 Pricing. Prices are shown in US dollars (USD). We may change our prices and will give you at least 30 days' notice by email or in-account notification before a change takes effect. Continuing to use the service after the effective date means you accept the new price.

3.5 No lock-in. Monthly subscriptions have no fixed term. You may cancel in accordance with Section 7.

Your subscription fee covers access to the platform. The following are charged separately, based on actual usage:

SMS messages (sent and received)

AI voice calls

High-volume email sending

Usage charges are added to your account. Our system records are the record of usage, except in the case of manifest error.

4.1 Call forwarding. If you set up call forwarding from your existing telecommunications carrier to our AI system, any forwarding fees charged by that carrier are your responsibility, and we have no control over them.

4.2 Usage credit. If your subscription includes a monthly usage credit, the amount is as shown at checkout or in your subscription details. Usage above the credit is charged separately at our standard rates. If the credit is used up, affected features (such as AI voice answering and automated SMS) may be paused until the next billing period or until you add credit.

For customers in Australia, prices include 10% Goods and Services Tax (GST), and we issue a tax invoice for each payment. For customers outside Australia, the services are treated as exports and are GST-free, provided you are outside Australia when the services are supplied.

Payments are processed securely by a third-party payment provider. We do not store full card details. If a payment fails, we will notify you and may suspend the service until the outstanding amount is paid.

7.1 Cancelling during the trial. To cancel, contact us at myaiboss.com/contact-us before the trial ends. If you cancel before the trial ends, no subscription fee is charged.

7.2 Cancelling a subscription. Submit your request at myaiboss.com/contact-us. Once we confirm it, the cancellation takes effect at the end of the current billing period. No refund is given for the remaining days of that period.

Except as set out in Section 7 and where required by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), we do not provide refunds. If there is a major failure of the service, you may be entitled to a remedy under the Australian Consumer Law.

You are responsible for all content, information and settings you provide to the AI.

AI-generated responses are produced automatically and may not always be accurate. You are responsible for monitoring and reviewing them, and for deciding whether you need to tell your customers that you use AI.

We recommend informing your customers when they are interacting with AI to maintain trust and meet evolving regulatory expectations.

You must ensure that SMS, email and automated calls sent through the service comply with the Spam Act 2003 (Cth), the Do Not Call Register Act 2006 (Cth) and any other communications and privacy laws that apply to you, and that your contacts have given any required consent.

If you enable call recording or AI voice features, you must notify the people you call and obtain any consent required by law.

10.1 All content, systems, AI models, workflows, branding and materials we provide belong to us. Your subscription gives you only a limited right to use them during the subscription period.

10.2 You own the content and data you provide. You authorise us to process and use it solely to provide the service to you.

You must not use the service to:

Break any applicable law or regulation

Send unsolicited commercial messages (spam) or engage in deceptive marketing

Impersonate any person or organisation

Upload or spread viruses or malware

Interfere with or disrupt our infrastructure

Resell or sublicense the service without our written permission

Use any phone number or messaging channel we provide for personal communications, communications unrelated to your registered business, or purposes outside the service

If we determine that you have broken these rules, we may suspend or terminate your account immediately.

After payment or trial activation, we will provide a dedicated workspace for your business. You are responsible for giving us accurate and complete business information and for completing set-up by following the tutorials. We are not responsible for delays, errors or poor results caused by inaccurate or incomplete information, or by incorrect set-up.

Each party agrees to keep confidential any non-public, proprietary or sensitive information it receives from the other during the relationship. This obligation continues for 2 years after these Terms end.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). See our Privacy Policy, linked in the website footer, for details.

To the maximum extent permitted by law:

We provide the service “as is” without any express or implied warranty.

We do not guarantee that the service will be uninterrupted or error-free, or that it will achieve any particular business result.

Our total liability to you is limited to the subscription fees you paid in the 3 months before the claim.

We are not liable for any indirect, incidental, special, consequential or punitive loss, including lost profits, data or business opportunities, arising from the performance, output or downtime of our AI models or platform.

Nothing in these Terms excludes any guarantee, condition or warranty under the Australian Consumer Law that cannot lawfully be excluded.

You agree to indemnify and hold harmless us and our operators, directors, employees and agents against any claims, losses, damages or expenses (including reasonable legal fees) arising from:

Your use or misuse of the service

Your breach of these Terms

Any content, data or instructions you provide through the service

Any third-party claim relating to your use of AI-generated communications, including penalties arising from unauthorised or non-compliant automated communications

We aim to keep the service highly available but do not guarantee it will be uninterrupted. Planned maintenance, failures of third-party services (including payment providers, telecommunications carriers, cloud infrastructure and AI engine providers) or events beyond our reasonable control may cause temporary interruptions. We will try to give advance notice of planned downtime.

We may suspend or terminate your service if:

You breach these Terms and do not fix the breach within 7 days of written notice

A payment fails and is not resolved within 7 days

We reasonably believe that continued use creates legal, regulatory or reputational risk

When your service is cancelled or terminated, your right to use it ends. For 30 days after cancellation or termination (the “Grace Period”), we will keep your data so that you can request an export or reactivate your account. After the Grace Period, your account is closed and you can no longer access your data. How we handle data after that point is set out in our Privacy Policy.

These Terms are governed by the laws of New South Wales, Australia. The parties will first try to resolve any dispute through good-faith negotiation. If it is not resolved within 30 days, the dispute must go to mediation before either party starts legal proceedings. The courts of New South Wales have non-exclusive jurisdiction.

We may update these Terms to reflect changes to the service, pricing or the law. We will notify you by email at least 14 days before material changes take effect. Continuing to use the service after the effective date means you accept the updated Terms.

These Terms, our Privacy Policy and any additional onboarding documents are the entire agreement between you and us about the service and replace all earlier agreements.

If you have questions about these Terms, please contact us at myaiboss.com/contact-us.